Politique de remboursement
Your satisfaction is our priority. If there is an issue with your order, we're here to help.
Returns & Replacements
We accept returns or replacements within 30 days of delivery if your item:
- Arrives damaged during shipping.
- Has a manufacturing defect.
- Is significantly different from the product you ordered.
To request a return or replacement, please contact us within 30 days of receiving your order. Include your order number and clear photos of the item so we can assist you as quickly as possible.
Order Cancellations
Orders may be canceled within 6 hours of purchase. After this period, production or order processing may have already begun, and we are unable to guarantee cancellation.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Personalized or custom-made jewelry.
- Items showing signs of wear or misuse.
- Products damaged due to improper care or handling.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund. Approved refunds will be processed to your original payment method within a few business days, depending on your payment provider.
If you have any questions, please don't hesitate to contact our customer support team. We're always happy to help.