Privacy Policy
Welcome to Norellio ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our jewelry products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
Create an account
Place an order
Subscribe to our newsletter
Contact our customer support
Participate in promotions or surveys
This information may include:
Full name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely through third-party payment providers)
2. How We Use Your Information
We use your information to:
Process and fulfill your jewelry orders
Send order confirmations, shipping updates, and delivery notifications
Respond to customer service inquiries
Process returns, exchanges requests
Personalize your shopping experience
Recommend products based on your interests
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations
Send promotional emails and special offers if you have chosen to receive them
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
3. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary, including:
Service Providers
We work with trusted partners that help us operate our business, including:
Payment processors
Shipping and logistics providers
Website hosting providers
Email marketing platforms
Analytics providers
Customer support platforms
These providers are contractually required to protect your information.
Legal Compliance
We may disclose your information if required by law or if we believe such action is necessary to:
Comply with legal obligations
Protect our rights and property
Prevent fraud
Protect the safety of customers or the public
4. Cookies and Tracking Technologies
Norellio uses cookies and similar technologies to improve your browsing experience.
The cookies we use may include:
Essential Cookies
Required for basic website functionality, including shopping cart and checkout.
Performance Cookies
Help us understand how visitors interact with our website so we can improve performance.
Functional Cookies
Remember your preferences, such as language and region.
Advertising Cookies
Help deliver advertisements that are more relevant to your interests.
Most browsers allow you to control cookies through browser settings. Disabling cookies may affect certain website features.
5. Payment Security
We do not store your complete payment card information on our servers.
Payments are processed securely through trusted third-party payment providers that comply with industry security standards, including PCI DSS requirements.
6. Data Security
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal data
Restrict or object to certain processing
Withdraw consent for marketing communications
Request a copy of your personal information where applicable
To exercise any of these rights, please contact us using the information below.
8. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill your orders
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized.
9. Children's Privacy
Our products and services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
10. International Data Transfers
If you access our website from outside the country where our servers are located, your information may be transferred to and processed in another country. By using our services, you consent to such transfers where permitted by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
The updated version will be posted on this page with the revised "Last Updated" date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Norellio
Email: support@norellio.com
Address: 1038 Northwest Division Street, Gresham, OR 97030, United States